THE MOONBASE MARKETPLACE — RETURN & REFUND POLICY

 

OUR PHILOSOPHY

We want every customer to be happy with their order. If something arrives damaged, incorrect, or you’re simply not satisfied, we’ll take care of it.

No complicated forms. No return labels.
Just reach out, and we’ll make it right.

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HOW TO REQUEST HELP

If there’s an issue with your order, email us at:

📧 MoonBaseMarketPlace@gmail.com

Include your order number and a quick description of the issue. Photos are helpful but not required.

We typically respond within 24–48 hours.

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WHAT WE DO TO FIX IT

Depending on the situation, we will:

• Send a replacement (from our inventory or fulfillment partners),
  or

• Provide a refund,

whichever resolves the issue fastest.

You do not need to return the item unless specifically requested, which is rare.

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ELIGIBILITY WINDOW

To qualify for a replacement or refund, contact us within:

• 30 days of delivery

After 30 days, we may still assist on a case-by-case basis.

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NON-RETURNABLE ITEMS

For safety and hygiene reasons, certain items cannot be returned (stickers, accessories, digital products, opened items).
But don’t worry — if something arrives damaged or incorrect, we still fix it. You just don’t need to send it back.

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CANCELLATIONS

Because we process orders quickly, cancellations cannot be guaranteed once an order enters fulfillment.
If it’s already shipping, we can help with a refund after delivery if needed.

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LOST OR DAMAGED ORDERS

If your order:

• is damaged

• arrives wrong

• is missing items

• does not arrive after a reasonable shipping window

Just contact us — we will replace or refund.

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CONTACT

For any questions or concerns:

📧 MoonBaseMarketPlace@gmail.com

We’re here to help.